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Scooter Flex Privacy
ScooterJoe FAQ:
- What does FREE SHIPPING mean?
It means the price you see advertised is the price you pay to your shipping address, as long as you are in the Continental USA. Alaska and Hawaii will see an extra fee for the additional cost of shipping and will be notified of this fee BEFORE the transaction is started. If you decline the additonal fee your order will be canceled. This free shipping offer is a generous offer by ScooterJoe and is to not be abused in any way. FREE SHIPPING to your door! NO TAX / LICENSING / HIDDEN CHARGES. We are not in the same state as you and thus, no state sales tax. If your state requires you to license your vehicle that is your sole responsibility. RESTRICTIONS: SHIPPING TO AK AND HI OR OUTLYING STATE ISLANDS ARE NOT ELIGIBLE FOR FREE SHIPPING. THERE WILL BE AN ADDITIONAL FEE USUALLY 200-300 DOLLARS PER ORDER.
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- Do you have any TESTIMONIALS?
We sure do! We have earned them and we keep an up to date recent testimonials page for you to view at any time and watch them actually change to reflect our true progress. We love happy customers, this is what it's all about! You can see the customer reviews for each scooter at the bottom of the product details. You also have the option to place your own reviews.
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- What DISCOUNTS do you offer?
Everyone can save! YOU MUST HAVE CODE READY PRIOR TO PLACING ORDER! ENTER CODE WHEN PROMPTED DURING CHECKOUT.
NOTE: Coupons cannot be used together and must be for machines only. As with all companies, once an order is placed, if you did not order with the discount you cannot later redeem the discount. This is because we use different methods of shipping and processing to save you the discounts you apply for. This means if the item has shipped already a discount cannot be given.
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- How do I request my TRACKING NUMBER?
We ship from several different warehouses in the U.S. based on availability of inventory and your location, this helps us to deliver your order to you as soon as possible. Since we ship from several warehouses, our shipping department only receives tracking information once a week for all orders. Your order's tracking number and the freight company’s contact information will be emailed to you once your order has been shipped so you can track your shipment online while it is in transit. Your order may be in transit days before you receive your tracking number via email. If you do not receive an email within 10 business days, please check your email client's junk mail (spam) folder for our automated messages about your order. The average shipment time varies from 3 to 8 days once the order is on a freight truck. The average time is based on delivery location and freight company delivery schedules.
To help keep our shipping rates low, we use several different freight companies. Once your unit has been shipped, the freight trucking company will be the only one that can tell you when they will be there for delivery. We have no control over their delivery schedule. ScooterJoe is not responsible any shipping delays. ScooterJoe or Freight Company will not guarantee a delivery time.
We only ship through top rated carriers with excellent ratings to ensure your unit is delivery in excellent condition and as quickly as possible. We have shipped over 70,000 units nationwide and we will do everything we can to make your experience as positive as possible.
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Is the unit ASSEMBELED? - How hard is it?
Some are fully assembled and just need the battery installed,and some may need further assembly. The units that are 90% assembeled, are marked on our website. Generally, the only assembly you will need to do is...
1.) Bolt the wheels and calipers on.
2.) Bolt the handle bars down.
3.) Fully fill and charge the battery for 24 hours prior to installing in the unit.
4.) Fill the unit with gas and start the unit.
5.) After assembling the unit if you need further assistance you can email service@scooterJoe.com this is our online technical support email and they will help you as much as possible with your unit.
NOTE: We offer assembely checklists on our website via the following online form
http://www.scooterJoe.com/instructions.aspx
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- What forms of PAYMENT do you accept?
We accept Visa, Mastercard, Discover, AMEX, Money Order, Check, Cashiers Check and Bank of America Walk in payment, Wire Transfer and Check over the Phone (7 day hold for checks). We process payments through a secure socketlayer proecessing link and are verified members on www.authorize.net . This is the largest processor or credit cards in the world.
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- How long does SHIPPING take?
In most cases 3-14 business days up to 21 business days during the busy months (MARCH-AUGUST and OCTOBER-DECEMBER). The delivery time also depends on what warehouse we ship from, the size of your order, and your location. Other sites may take up to 4-6 weeks. This is why we are a better online store to purchase from. All dealers this summer are taking a little longer to deliver however this is due to the new 250% sales increase and the gas crisis causing a new surge for alternative transportation. As always we promise to process and ship orders as fast as possible! The faster delivery the faster you tell all your friends about us!
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- How will I know when my item will be DELIVERED?
The shipping carrier will call you 24-48 hours before delivery at the phone number you provided in your order. They will be calling you to arrange a "BLOCK/WINDOW" time for delivery. If you will not be home you can make arrangements are they are very Joeible. You will need to have your identification with you and be present upon delivery.
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- What SHIPPING CARRIERS do you use?
For large items (Scooters)) we use www.estes-express.com, www.dnafreight.com for smaller items such as helmets and such we use www.ups.com or www.fedex.com and www.usps.com.
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- SHIPPING INSURANCE (what it includes)
Insurance covers the replacement of any power train (Warranty) parts that may be damaged from shipping. We will replace the damaged parts as long as the claim is filed within 7 days of receipt and the Bill of Lading from the shipping company is faxed in noting the damages. If you do not purcahse shipping insurance you are required to file the claim with the carrier yourself. If you do not purchase insurance and you decline the unit due to damage you must wait for the item to arrive back at our warehouse and be inspected before another unit can be sent out. If you purchase insurance we will ship the replacement upon proper notification from the customer/carrier and after pictures have been recieved verifying the damage. Shipping damages are rare however, if it was to occur we take care of getting those claims filed with the MFG for the customer. That is our extended service to you. Non-insurance simply delays the process for everyone.
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- Do you have FINANCING or lay-a-way?
We do offer Layaway and Financing! Give us a call and let us know what you want. We will then tell you how to proceed. If you have questions about financing please see the WE FINANCE page on this website for more detailed information. we use HSBC for our finance bank.
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- Do I get a DISCOUNT if I buy more than one unit?
Absolutely! and a large one at that! Let us know what you want and we will get you a final total within 1 hour so you can decide. Also check for our live chat and get a quote instantly or call us! - 800-276-1180 x 1 = sales or email us @ sales@scooterJoe.com. We also have some discounts posted in the FAQ above. 4+ order call for a quote.
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- What if the item arrives DAMAGED?
Our product arrives 99% of the time in good condition however we still ask our customers to inspect the unit upon delivery. If there are minor damages (cracked plastics/scuffed body panels) yet the unit is still usable and rideable then accept the unit and visit our warranty claims department on this site and file a damage claim to have parts sent to you. If you delcine a unit that is in riding condition there will be a 25% re-stocking fee so please use your best judgement. If the frame is bent or the unit is in really bad shape and not safe to ride then the unit should be declined and we should be notified. Keep a copy of the BOL the shipping driver gives you and contact us immediately. We also need you to scan and email or fax a copy of the form stating the damage to1-888-434-0046 . There are cases of damage but we are here to make it right. You have 7 days to file a damage claim with us and we will file the claim for you but we must be notified. Make sure the delivery driver makes note on the bill of lading and we get a copy of that along with pictures and information about the damage. Please send that information to - customerservice@scooterJoe.com or visit the
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- What If I want to RETURN a unit?
Unused units may be returned under certain circumstances. You must contact us first and provide pictures of the unused unit. Under certain circumstances we will provide you with an RMA number. Without this we will not accept the unit back. There will be a 25% restocking fee. You must pay for the shipping to you and back to us. Due to the high cost of shipping and the cost of the unit these are the rules set by the manufacturer and is a hard line rule. If you cancel the order before the item ships there is no charge however tracking numbers will provide proof that the cancellation was received in time. Just sending an email or leaving a message does not constitute a cancellation. You must receive a confirmed email in receipt. You have 30 days from the date of delivery to return the machine however you must have a RMA and may NOT send the item freight collect or it will be declined.
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- Do I need a LICENSE to ride scooters OR mopeds?
Generally NO. Most states don't even require you to register them. Check your state for rules however most are good to go. All of our scooters are EPA / DOT compliant! The purchaser is responsible for all thier own state requirements and registration. Our machines can be registered in all 50 states as they are DOT / EPA Compliant. We have linked every DMV in the USA at the bottom of this page for you to contact your local DMV with these questions.
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- Do you really have PARTS for everything?
Yes! We would not sell something that we could not repair ourselves. We want your business and your friends business as well. And the best way to get this is to support our customers as much as possible.
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- How do I file a WARRANTY claim?
Look at the top title bar for Warranty / Parts. Click there and scroll to the bottom of the page and fill out all of the required fields on the form. The manufacturer also requires pictures of any parts requested in the claim. We will take care of the rest. If the part number cannot be located please describe it on the form. Claims are processed in the order received to be fair and delivery of parts depends on the season and the in stock supply. Generally 1-2 weeks. Some rare parts can take up to 4 weeks.
Online Claim - http://www.scooterjoe.com/productimages/pdf/agreement.pdf
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- Where do our PRODUCTS come from?
We are direct importers from Taiwan, Mainland China and Korea. We only select the top quality products to bring in to the US. All our inventory is ISO 9001-9004, EPA, DOT.
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- How do I request a TITLE?
Please read carefully - Very, very, easy, simply locate the TITLE REQUEST PAGE at the top of any page on our website and complete the form. Please note these are legal documents. MSO / MCO / TITLE delivery generally takes 1-2 weeks but can take up to 4 weeks during our most busy seasons. Spring and Summer are the busiest. Generally a -BILL OF SALE- will be allowed during this time while delivery of your paperwork is being completed.
Online Form - http://www.scooterjoe.com/msorequest.aspx
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- How do I become a DEALER?
Visit the Dealers Wanted page and read the detailed instructions. You must be a registered business and recognized by your state to sell our products. We have a very large and fast growing dealer network. Join the team!
Online Form - http://www.scooterjoe.com/dealerinquiry.aspx
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- Can I CHANGE my color once an order is placed?
Absolutely. Simply send an email to shipping@scooterJoe.com with the email title header labeled - COLOR CHANGE ON ORDER # - remember to include your order number and we will make the change for you. If the item/s have shipped we cannot recall the order and the color choice is locked in.
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- How do I get the BEST PRICE possible?
Easy, fill out the "DEALS ON WHEELS" form on the right side of any page and use the code during checkout. Also if you are buyging multiple machines make sure you use the discount code provided by the sales team. You can get your discount code in no time at all by emailing - sales@scooterJoe.com or visitng the front page and checking out the coupons availible for that time. Orders of 4+ normal and are always welcome. We can estimate that a minimum savings of $400 on a 5+ unit order will be given. Please email sales@scooterJoe.com with your needs.
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- What does 4 Stroke ENGINE mean?
We only manufacture 4 stroke engines in our machines. There are also 2 stroke. Here is the difference; 2 stroke means you have to manually mix oil with the gas you put in your vehicle. 4 stroke means all you need to do is pull up to the pump add gas an go. No mixing of oil and gas at all. We have more advanced longer lasting engines that need less maintanance in turn less costly to maintain.
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- How soon do I change the motor OIL?
We suggest a light 5-10 hour break in on the motor and then change the oil to the suggested oil in your users manual. All of the machines we sell come with all the necessary fluids installed to start them right out of the box. General oil used is 10w40. Gear oil is 80/90 weight. Your manual or side of engine label will guide you. Remember, it's a Honda cloned engine. Use what Honda suggests. Please also refer to the WARRANTY / PARTS department for more information.
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- What do I need to set aside for my order to PREPARE?
Gas. =-)
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- Does the machine come with all the FLUIDS included?
The units do come with the fluids included but the oil needs to be replaced with a new 10/40 weight oil before starting your unit. you will also need to fill the unit with gas and check the other fluid levels to make sure they are full. after this you should be ready. The break in period is a 5-10 hour easy break in period where the unit should not exceed a 45-50 mile an hour speed, After this you should be good to go!!
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- Where are your machines LOCATED? Where do they SHIP from?
Every single unit we sell is already in the USA. We DO NOT ship product from outside the USA to our customers doors. This is how our shipping times are much faster than others. We ship from CA, KS, GA, NY, FL. These locations all depend on what is in stock in the warehouses at the time of order. Not every unit is in every warehouse.
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- How many units do you have IN STOCK?
We have on hand and access to over 10,000 different units at any given time. Our in stock rate sits at about 95% full stock at all times. Inventory fluxuates, this is why we ask for a backup color selection. This is to guarantee the item you request ships in a timely manner. Selecting the same color choice may cause your order to be cancelled. If a color is very important please call us. Other dealers online do not even carry their own inventory. So, if they do not carry inventory do they carry parts? ScooterJoe is a full time warehouse, store, and distributor.
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- I live outside the USA, can I order from you?
Yes you can order, HOWEVER you must provide a final shipping location to be inside the USA for a transport agency to take this items out side of the USA. We process orders for people all the time. This process requires time and a copy of ID must be faxed with contact numbers to 1-800-276-1180
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- I do not like the internet, can I ORDER over the PHONE?
Absolutely! We offer 24 hour live person order support for all customers. All orders must be registered on our website. Our live order technitions will do everything for you. Please rememeber the sale staff might not have access to your already placed order as they are a completely different department.
To order simply call 800-276-1180 Ext-701
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- What do your ENGINES closely RESEMBLE?
Our inventory is all based on Honda OEM Cloned Engines. Since this technology has been in the USA for over 40 years we have chosen to clone these engines based on expired patents thus completely legal and means parts availability is profound not to mention easy to access. We also carry these parts. Our parts are generally 70% less expensive than name brand parts.
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- How LONG does it take to PLACE an ORDER. How do I do it?
5 Minuites. Simply browse our website untill you find what you want. Add it to your shopping cart. Click the checkout button and create a new account. Complete the fill in the blank questions. Process payment and your complete. If you do not feel ok ordering online thats ok! You can order via the toll-free phone #: 1-800-276-1180.
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- How long does ASSEMBLY take?
Assembly should take about 30 mins to 1.5 hours depending on the size of the machine you purchase. Generally your looking at 45 mins. We suggest you check all nuts/bolts and connections while you are assembling the unit to ensure a good complete machine. All machines will require some attention since you are skipping a dealer where the technicians assemble them. We clearly mark what machines need what service. If you do not have a certified service center complete your assembly, you cannot return the machine for any reason if there is a malfunction. If you need assistance locating a local service center please call us, we have dealers across the USA.
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- How often do I SERVICE my new purchase?
In the owners manual there is a breakdown of what is needed and how often. Remember these are Honda Cloned engines and you should apply general maintanance for a standard 4 stroke Honda engine. ScooterJoehas also put together a guide to assist you with what we feel is the best way to care for your new purchase. We tend to be a little more cautious but we all love our machines! Here is the link to help you download our booklet.
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- How do I file a Parts / Damage / Warranty CLAIM?
It's easy. All you need to do is visit the link below and complete the form with all of the required fields. All instructions are included on the link below.
http://www.scooterJoe.com/partsrequest.aspx
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- What SAFETY Features are on ALL machines?
Every ATV we carry comes with a SPEED RESTRICTOR to limit the speed down to 5 mph. Every ATV has individual extra features that will either show in the pictures and / or are labled on the item disc. We provide a safety page as well online for your research.
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- Does ScooterJoe just sell online? Does ScooterJoe have a LOCATION?
ScooterJoe is a FACTORY Authorized Distributor, Brick and Mortar Dealership recognized by the state of NE to sell motor vehicles as well as ScooterJoe offers our prices to the internet community just the same. We do not single anyone out who recognizes great value at a an unbeatable price. We are definately NOT a fly by night organization.
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- I need to find a service center! Can ScooterJoe help?
We sure can! Please copy and paste the link below to your browser or find this link on the left column. Courtesy of ScooterJoe! Who else offers this?
http://www.scooterJoe.com/repairshop.aspx
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- How does the 2 WEEK free TRIAL work?
Our Spring promotion 2 week free trial offer is for all new customers beginning on 03/01/2009. This offer is for all customers who purchase from this website. In order to qualify for this trial you must be a customer of ScooterJoe. You must also complete mail via CERTIFIED SIGNATURE DELVIERY or fax: 888-434-0046 the terms of agreement within 5 business days from the date of purchase. Please click the link provided under the 2 week free trial image, complete and send in the requested docs. There is no restocking fee what so ever. The product however must be unabused and returned in its ORIGINAL PACKAGING. You must also contact our customer service for a RETURN AUTHORIZATION NUMBER for return. ScooterJoe will even arrange the return shipping trucks for you. ScooterJoe understands we are the premier online dealer and with this feature you too can try us our for yourself RISK FREE!. Restrictions do apply. Please read the full details before purchasing to ensure you understand the rules of the FREE TRAIL PERIOD. No one beats our service. NO ONE.
NOTE: Damaged or abused units will not be accepted for return.
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- I need help finding a SERVICE CENTER...
Although ScooterJoe can work to help you try and find a local service center, it is your sole responsibility to check to make sure there is a center in your area to perform any service required. You should make sure of this BEFORE you place an order as if you need assistance and there is no dealer in your area this will NOT constitute a cancellation of your order and a free return on your machine. In the state of california this is called the NO COOLING OFF PERIOD. You cannot return a machine for any reason unless authorized by the dealer. Again, if you need help finding a service center our staff can try to assist you however you are solely responsible. - MGMT. Remember you are buying a vehicle online that does need service from time to time.
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- How long has ScooterJoe been in BUSINESS?
ScooterJoehas been in this business for over 6 years in the affordable industry which is a rather long time. We are industry veterans and know this business probably better than any other company out there. we are actually contacted by other companies with questions on techniques to better thier business. We also facilitate the growth of over 150 national brick and mortar dealers nationwide and have contracts with even 500 Costco stores nationwide. Check out www.costco.com and search hensim and see what we mean. We have been part of so many different cutting edge trend changes in this industry we are proud to share our products with you. affordable ATV's are here to stay and we feel proud to say that we have somthing to do with it. ScooterJoe has over 50 individuals working together to bring you the special savings you enjoy on this website. Want to know a secret?? the other "online dealers" are just 1-5 people working out of a house ordering from large warehouses. It's your hard earned money, what team would you rather be on? 24/7/365 give us a call and place your order with the right family. ScooterJoe- 1-800-276-1180
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- How many UNITS does ScooterJoe SELL a year?
ScooterJoe LLC sells approx. - 8,000 annually. Not to mention our dealer network.
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- Is ScooterJoe LLC family owned?
Absolutely, in this industry a family owned business is a must for trust in the greater good of the company and its well being. We have seen many major publicly traded companies go under for too high expectations and growth. Family business is good for the soul. Join the family today!
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- How do I receive my -BILL OF SALE-
You do not need to fill this form to get your MCO (title) paperwork. It will be sent automatically with 1 week of recieving your scooter.
Fill out your request form and we will process your request immediately. MSO generally requires 3-5 business days to process. There is no charge to process each Title. Each MSO Title certificate will be accompanied by a Bill of Sale and Invoice for registration purposes. If your state requires your MSO to be notarized, please indicate on your MSO request form. There is a $10 fee for each notary. We offer overnight service for an additional $65. Please note: overnight service only guarantees we mail your documents via overnight service. We do not guarantee your MSO will be prepared and processed overnight.
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HOW MANY EMPLOYEES does ScooterJoe have?
We have 14 employees in our immediate staff, 4 in our extended ScooterJoe TX warehouse staff and 50+ in our 24 hour call center. Important to notice and mention as our competetors have 1-2 total employees. This is why ScooterJoe is the better family!
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WHAT ARE the service centers HOURS OF OPERATION?
The ScooterJoe SERVICE staff is available M-F 10AM-6PM CST. You can contact them at 800-276-1180.
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- How will I know when MY MSO/ TITLE has been mailed?
You do not need to fill this form to get your MCO (title) paperwork. It will be sent automatically with 1 week of recieving your scooter.
Fill out your request form and we will process your request immediately. MSO generally requires 3-5 business days to process. There is no charge to process each Title. Each MSO Title certificate will be accompanied by a Bill of Sale and Invoice for registration purposes. If your state requires your MSO to be notarized, please indicate on your MSO request form. There is a $10 fee for each notary. We offer overnight service for an additional $65. Please note: overnight service only guarantees we mail your documents via overnight service. We do not guarantee your MSO will be prepared and processed overnight.
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- Do the ONLINE PRICES apply to your STORE?
They DO, HOWEVER there will be the following FEES ADDED to the advertised prices. PDI, ASSEMBLY = $150.00, SALES TAX 8.25%, DMV REGISTRATION $95.00. Please note this when bringing in your questions. Thank you! - MGMT
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